Frequently Asked Questions
Everything you need to know about gear, shipping, and our services.
How do I know if the boots or skis I'm buying will fit correctly?
We provide detailed sizing charts on every product page. For the best fit, we recommend visiting one of our locations for a professional boot fitting, or contacting our gear experts via chat for personalized recommendations.
What is your return policy for seasonal sports equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that mounted skis are considered custom products and are generally final sale unless there is a manufacturer defect.
How long does shipping take for large items like bikes and skis?
Standard shipping typically takes 3-7 business days. Large items require specialized handling and may take slightly longer. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer assembly services for bikes purchased online?
Yes, all bikes shipped to our store locations for pickup are professionally assembled for free. For bikes shipped directly to your home, some assembly is required, and we recommend taking it to a local shop to ensure safety.
Can I get my skis tuned or my bike serviced at your stores?
Absolutely. We offer full-service workshops at our physical locations for ski waxing, sharpening, binding adjustments, and comprehensive bicycle tune-ups.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through our payment partners to help you get on the slopes or trails sooner.